> For the complete documentation index, see [llms.txt](https://docs.podigee.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.podigee.com/documentation/connect-and-administer/account-and-team/reset-your-password.md).

# Reset your password

Request a password reset link by email and set a new password for your Podigee account.

Use this task when you forgot your password or when you cannot sign in with the password you have.

## Before you start

* Know the email address of your Podigee account.
* Have access to the mailbox of that address.

{% tabs %}
{% tab title="Classic view" %}

### Request the reset link

1. Open the Podigee sign-in page.
2. Select **Forgot your password?**.
3. Enter your email address in the **Email** field.
4. Select **Reset password**.

![The classic sign-in page Welcome back! with the link Forgot your password? below the Password field](https://2032417310-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbqUKO6lljHGzkEAzliPI%2Fuploads%2Fgit-blob-b6a3b744c2d3a4e323a82cf3917ed8ace1686a42%2Fdoc-start-003-classic-sign-in.png?alt=media)

The link Forgot your password? on the sign-in page opens the reset request.

![The classic password reset page with the field Email, the button Reset password, and the link click here to log in](https://2032417310-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbqUKO6lljHGzkEAzliPI%2Fuploads%2Fgit-blob-e91c63d60ee805f596f708ae6d1944034f2842d7%2Fdoc-account-003-classic-reset-request.png?alt=media)

The reset page asks for the email address of the account and sends the reset link.

Podigee always shows the same message, whether or not an account exists for the address. This protects the account list.

Podigee sends the email **Information for resetting your password** to the address. Each new request replaces the previous link. Only the newest link works.

### Set the new password

1. Open the email and select **Reset password**.
2. On the **New password** page, enter the new password. The password must have at least 8 characters.
3. Repeat the password.
4. Select **Set password**.

Podigee shows **Your password has been reset and you can now use it to log in.**

### Expected result

* You can sign in with the new password.
* All sessions on other devices and browsers end. Sign in again where you need access.

### If you cannot complete the task

* The email did not arrive: check the spam folder, then request a new link. Check that you use the address of your Podigee account.
* Podigee shows **Password reset link expired. Please reset your password again.**: the link is older than 2 days or a newer link replaced it. Request a new link.
* Podigee shows **Setting the password has failed. Please try again.**: check that both fields contain the same password with at least 8 characters.
* You signed up with a Google, Apple, or Microsoft account: sign in with that provider instead.
* Podigee shows **Unfortunately we could not deliver this e-mail. Please contact our support.**: contact Podigee Support.
  {% endtab %}

{% tab title="Podigee workspace" %}

1. Open the Podigee workspace sign-in page and select **Forgot your password?**.
2. On the **Reset your password.** page, enter your email address in the **Email address** field.
3. Select **Send reset link**. Podigee shows **If an account exists, a reset link is on its way.**
4. Open the email **Reset your Podigee password** and select **Reset password**.
5. On the **Choose a new password.** page, enter the new password in the **Password** field and repeat it in the **Confirm password** field.
6. Select **Reset Password**.

Podigee opens the sign-in page and shows **Your password has been reset and you can now use it to log in.**

![Reset your password page of the Podigee workspace with the Email address field and the Send reset link button](https://2032417310-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbqUKO6lljHGzkEAzliPI%2Fuploads%2Fgit-blob-07bf12f2caf1ef98ba9ef58bb81059dd2644cafb%2Fdoc-account-003-reset-request.png?alt=media)

The password reset request page in the Podigee workspace.

What is different:

* The request button reads **Send reset link**, not **Reset password**.
* The new-password page has the two fields **Password** and **Confirm password**, and the button reads **Reset Password**.
* After the request, Podigee shows **If an account exists, a reset link is on its way.**
* If the two password fields do not match, Podigee shows **We could not save the new password. Please check both fields.**
  {% endtab %}
  {% endtabs %}

## Next step

[Manage your account settings](/documentation/connect-and-administer/account-and-team/manage-your-account-settings.md)


---

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