> For the complete documentation index, see [llms.txt](https://docs.podigee.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.podigee.com/documentation/connect-and-administer/troubleshooting.md).

# Troubleshooting

Diagnose common Podigee problems and recover without losing work.

Use this section when a task does not produce the expected result. Each article starts with the visible symptom and tells you how to protect existing work. It then helps you find the cause and gives one recovery path for each cause. It ends with the evidence to collect before you contact Podigee Support.

## Find your problem

| Symptom                                                                                                   | Article                                                                                                                                                                 |
| --------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| An upload is rejected, stops, or the video never finishes processing                                      | [Media upload fails](/documentation/connect-and-administer/troubleshooting/media-upload-fails.md)                                                                       |
| The publish button is disabled, the episode stays at "Publishing in progress", or the page shows "Ooops!" | [Episode publishing fails or is stuck](/documentation/connect-and-administer/troubleshooting/episode-publishing-fails-or-is-stuck.md)                                   |
| The feed URL is rejected, or the import shows "Paused" or a failure                                       | [Podcast import is paused or failed](/documentation/connect-and-administer/troubleshooting/podcast-import-is-paused-or-failed.md)                                       |
| The Exports tab hides or locks a directory, or a submission stays "Pending" or "Rejected"                 | [Directory submission is pending or rejected](/documentation/connect-and-administer/troubleshooting/directory-submission-is-pending-or-rejected.md)                     |
| A new episode was not posted to YouTube or Facebook, or you received a connection email                   | [A platform connection was disconnected](/documentation/connect-and-administer/troubleshooting/a-platform-connection-was-disconnected.md)                               |
| A podcast is missing from Analytics, or the history is shorter than expected                              | [Analytics are missing or shorter than expected](/documentation/connect-and-administer/troubleshooting/analytics-are-missing-or-shorter-than-expected.md)               |
| Podigee blocks a podcast, publication, upload, invitation, or clip because of the plan                    | [You reached a plan limit](/documentation/connect-and-administer/troubleshooting/you-reached-a-plan-limit.md)                                                           |
| Content Hub does not open, content is not ready, or a generation failed                                   | [Content Hub generation failed or content is not ready](/documentation/connect-and-administer/troubleshooting/content-hub-generation-failed-or-content-is-not-ready.md) |

## Before you contact Podigee Support

Every article ends with a list of the evidence that helps Podigee Support. Never send your password, an API key, or a token, and remove personal data from screenshots. See [Find help and contact Podigee Support](/documentation/start-here/start-here/find-help-and-contact-support.md).

## Problems with AI agents

The [AI Agents and MCP](/documentation/start-here/ai-agents.md) section (MCP: Model Context Protocol) covers problems that occur when an AI agent works with Podigee. Examples are [Recover an interrupted publication](/documentation/start-here/ai-agents/transfer-media-encode-and-publish/recover-an-interrupted-publication.md) and [Resolve distribution states and failures](/documentation/start-here/ai-agents/distribute-a-podcast/resolve-distribution-states-and-failures.md).


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# Agent Instructions
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## Querying This Documentation
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