> For the complete documentation index, see [llms.txt](https://docs.podigee.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.podigee.com/documentation/connect-and-administer/troubleshooting/a-platform-connection-was-disconnected.md). # A platform connection was disconnected Reconnect a YouTube or Facebook connection that Podigee disabled and resume auto-posting. Use this article when a new episode was not posted to YouTube or Facebook. Also use it when you received an email with the subject **Problem with one of your connections**, **The credentials of one of your connections are expired**, or **The connection to YouTube has been disconnected**. ## Protect your work * The episode itself is published and in your feed. Only the automatic post to the platform failed. * Do not remove the connection before you read the cause. Reconnect it instead. {% tabs %} {% tab title="Classic view" %} ### Find the cause 1. Read the email from Podigee. It names the connection and the reason. 2. Open the podcast, select the **Exports** tab and open the tile of the platform. 3. Check whether the tile asks you to reconnect, and whether the toggle **Post to ... when new a episode is published** is switched on. 4. Open the episode and select the **Social sharing** tab. It lists the posts that Podigee created for this episode. ![Exports tab of a podcast in the classic view, here for an unpublished podcast with the notice that it has not been published yet](https://2032417310-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbqUKO6lljHGzkEAzliPI%2Fuploads%2Fgit-blob-45b4910c87d744b03fce02b0c625334bc6f195f8%2Fdoc-troubleshooting-006-classic-exports-tab.png?alt=media) The platform tiles live on the Exports tab of the podcast; an unpublished podcast shows a notice instead. ![Social tab of an episode in the classic view with the sections Shareable quotes and Social platforms](https://2032417310-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbqUKO6lljHGzkEAzliPI%2Fuploads%2Fgit-blob-d1def50611720f016a575ac3331d696c907c4e86%2Fdoc-troubleshooting-006-classic-social-tab.png?alt=media) The Social tab of the episode lists the social posts and the platform image settings. ### Recover #### If the credentials expired The platform no longer accepts the authorization that you gave Podigee. Podigee disables the connection and sends the email **The credentials of one of your connections are expired**. 1. Open the tile on the **Exports** tab. 2. YouTube: follow the prompt **Please reconnect your Google Account to use the YouTube export.** and sign in with your Google account. 3. Facebook: select **Connect Facebook**, sign in, and select the page. The tile reads **You have to select a page in order to post to Facebook** until you select a page. 4. Switch on **Post to ... when new a episode is published** again. #### If YouTube reached its upload limit YouTube limits the number of uploads per day. When the limit is reached, Podigee disconnects the connection and sends the email **The connection to YouTube has been disconnected**. 1. Wait for the next day. 2. Reconnect the Google account on the **Exports** tab as described above. #### If a post failed A failed post disables the connection and sends the email **Problem with one of your connections**. 1. Reconnect the platform on the **Exports** tab. 2. Check the default post text on the tile. 3. Publish the next episode as usual, or post the missed episode again from its **Social sharing** tab. #### If the YouTube tile is locked or shows an upgrade text The YouTube export is available on current plans or on an older plan that includes it, and it needs a plan with exports. Ask the podcast owner to upgrade. #### If YouTube refuses videos longer than 15 minutes The tile explains: **By default YouTube only allows uploading videos of up to 15 minutes in length...** Verify your account at YouTube, then confirm **I verified my account** on the tile. #### If you cannot remove the YouTube connection You cannot remove the classic YouTube connection while YouTube Video is active for the podcast. Disable YouTube Video first. #### If the missing post was for an imported episode Podigee does not post imported episodes to connected platforms. Post them manually. #### If the connection is X (Twitter) Podigee no longer offers a new X connection. An existing X connection stays active and continues to post. Podigee does not offer it to new customers, and you cannot create it again after removal. ### Expected result The tile on the **Exports** tab shows the connection as active with the posting toggle switched on. The next published episode appears on the platform and is listed on the episode's **Social sharing** tab. {% endtab %} {% tab title="Podigee workspace" %} The Podigee workspace does not include the reconnection of a YouTube or Facebook connection yet. Switch to the classic view to reconnect the platform and switch automatic posting back on. {% endtab %} {% endtabs %} ## Contact Podigee Support Collect the email from Podigee, the podcast title, the platform, and the episode that was not posted. Do not send platform passwords. See [Find help and contact Podigee Support](/documentation/start-here/start-here/find-help-and-contact-support.md). ## Next step [Publish video episodes to YouTube](/documentation/create-and-publish/publishing-and-distribution/publish-video-episodes-to-youtube.md) and [Post new episodes to Facebook](/documentation/create-and-publish/publishing-and-distribution/post-new-episodes-to-facebook.md) describe the complete setup. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.podigee.com/documentation/connect-and-administer/troubleshooting/a-platform-connection-was-disconnected.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.