> For the complete documentation index, see [llms.txt](https://docs.podigee.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.podigee.com/documentation/grow-and-monetize/monetization/resolve-a-creative-coverage-exception.md). # Resolve a Creative coverage exception Resolve a specific Creative coverage gap with a fully covered replacement or a time-limited exception, while preserving review and publication safeguards. The Podigee Audio Video Ad Server reports a coverage exception when a Creative cannot cover an exact Campaign requirement. The gap can be limited to a media format, market, delivery method, or period. Resolve the gap before you publish or change the affected Campaign. Do not hide the gap with an unrelated Creative or an informal note. ## Understand the coverage gap Open the affected Creative. The **Creative coverage** section shows each decision that needs attention. ![The current One Podigee Creative page shows one audio coverage decision that needs attention and a Resolve coverage action.](https://2032417310-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbqUKO6lljHGzkEAzliPI%2Fuploads%2Fgit-blob-f6edf0c1d62df909f51973fc449d614b3e7263cb%2Fdoc-monetization-049-open-coverage-gap.jpg?alt=media) *Open the exact coverage decision from the affected Creative.* Check the shown requirement before you choose a resolution: * **Media** identifies audio or video. * **Markets** identify the countries that the Campaign must cover. * **Delivery** identifies the required delivery method, such as podcast downloads. * The Campaign defines the required delivery period and commercial context. The decision applies to this exact requirement and Campaign version. It does not create a general exception for every Campaign. ## Choose the safest resolution Use a replacement whenever a valid Creative is available. Use a temporary exception only when the business has accepted a short and controlled gap. | Resolution | Use it when | Main safeguard | | -------------------- | -------------------------------------------------------------------------------- | --------------------------------------------------------------------------------- | | Replacement Creative | Another prepared Creative fully covers the requirement. | Podigee checks the format, markets, rights, and delivery coverage again. | | Temporary exception | The team accepts the gap for a limited period and no valid replacement is ready. | The exception must have a future end time that is no later than the Campaign end. | Do not use a temporary exception to avoid normal media preparation, rights, or approval work. ## Use a replacement Creative 1. Select **Resolve coverage**. 2. Select **Use a replacement**. 3. Confirm the Campaign. 4. Open **Replacement Creative**. 5. Select the prepared Creative that covers the requirement. 6. Apply the review rule shown by Podigee. 7. Select **Apply coverage decision**. ![The current One Podigee Resolve creative coverage window shows the required media, markets, delivery method, Campaign, and replacement Creative.](https://2032417310-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbqUKO6lljHGzkEAzliPI%2Fuploads%2Fgit-blob-ec1427439d24f855c8e8de624f208608e1d82e16%2Fdoc-monetization-049-use-replacement.jpg?alt=media) *Choose a replacement that covers the complete requirement.* Podigee checks the replacement when you apply the decision. A Creative can appear relevant but still fail because its rights, period, markets, media, or delivery methods are too narrow. If Podigee rejects the replacement, choose another Creative or correct its preparation and rights. Do not change the Campaign requirement only to make an unsuitable Creative appear valid. Change the Campaign only when the commercial plan itself has changed. ## Use a temporary exception 1. Select **Resolve coverage**. 2. Select **Use a temporary exception**. 3. Confirm the Campaign. 4. Set **Exception expires**. 5. Apply the review rule shown by Podigee. 6. Select **Apply coverage decision**. ![The current One Podigee Resolve creative coverage window shows a temporary exception with a fixed expiration time.](https://2032417310-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbqUKO6lljHGzkEAzliPI%2Fuploads%2Fgit-blob-576d0eb9962e3ce901bfb0385be29697be3af476%2Fdoc-monetization-049-temporary-exception.jpg?alt=media) *Give every temporary exception a clear and short boundary.* The expiration time must be: * In the future. * No later than the end of the Campaign. * Long enough for the agreed business need. * Short enough to make the missing coverage visible and actionable. Record the business reason in the connected review or team discussion when your organization needs that evidence. Do not use an open-ended date. ## Follow the configured review rule Podigee shows the review rule that applies to the workspace. The rule can let you apply the decision directly, require your own confirmation, or require an independent reviewer. If review is optional, you can select **Request optional review** when another opinion is useful. An optional request does not block the decision. If an independent review is required, wait for the authorized reviewer before you continue. ## Confirm the result After Podigee records the decision, the Creative page shows that no Campaign coverage gap remains. ![The current One Podigee Creative page confirms that the coverage decision was recorded and that live delivery is unchanged until publication.](https://2032417310-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbqUKO6lljHGzkEAzliPI%2Fuploads%2Fgit-blob-7fdb9397dfdc1a2ea8f1c999e231f2b5475abdd0%2Fdoc-monetization-049-resolved-gap.jpg?alt=media) *The resolved decision becomes effective only through the normal publication flow.* Confirm all of the following: * The affected Creative no longer shows an open coverage decision. * The recorded resolution matches the intended Campaign. * The replacement Creative or exception boundary is correct. * Any required review is complete. * The Campaign is ready for a new launch check and publication. The resolution does not change live delivery immediately. Podigee keeps the current serving state until the updated Campaign passes its checks and is published. ## If the gap returns A later Campaign change can create a new coverage gap. Common causes include a longer Campaign period, a new market, a new delivery method, expired rights, or a new audio or video requirement. Review the new requirement as a new decision. Do not assume that an earlier replacement or temporary exception covers it. ## Expected result The exact Campaign requirement has a valid replacement Creative or a controlled temporary exception. The decision follows the workspace review rule, remains visible in the evidence trail, and changes delivery only after the updated Campaign is published. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. 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