> For the complete documentation index, see [llms.txt](https://docs.podigee.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.podigee.com/documentation/grow-and-monetize/monetization/use-team-inbox.md).

# Use Team inbox

Review handoffs, acknowledge work, assign an owner, and keep discussions with the saved item.

Use **Team inbox** to see work that needs your attention and to keep team feedback with the correct saved item. The page combines handoffs, accountable ownership, and version-bound discussions.

## Before you start

Select the correct Monetization workspace. You need workspace access to view your inbox. You need the related permission to assign an owner or write a discussion.

## Review your inbox

Open **Monetization > Team inbox**.

![The current One Podigee Team inbox shows saved items, the requested result, due date, state, and Review action, followed by accountable ownership.](https://2032417310-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbqUKO6lljHGzkEAzliPI%2Fuploads%2Fgit-blob-29c533fd32144f87b1f580a76ce41c2cbf1ca03b%2Fdoc-monetization-070-team-inbox.png?alt=media)

*Start with new work, due work, and items that need a clear owner.*

Each row shows:

* the saved item and version;
* what needs attention;
* the due date, if one exists;
* the handoff state;
* the action to review the handoff.

The states are:

* **New**: you have not opened the handoff.
* **Opened**: you opened the handoff, but you did not acknowledge it.
* **Acknowledged**: you confirmed that you saw the handoff.
* **Scheduled**: the ownership change starts later.
* **Superseded**: a later ownership assignment replaced this one.

## Open and acknowledge a handoff

Select **Review** on an inbox row. Podigee records that you opened the handoff and shows its saved item, requested result, due date, state, sender, and short reference.

![The current One Podigee selected handoff shows the requested result, due date, Acknowledged state, sender, and a short copyable reference.](https://2032417310-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbqUKO6lljHGzkEAzliPI%2Fuploads%2Fgit-blob-049813ccc69a25cd3c0df78e3938b3b3ec2495e0%2Fdoc-monetization-070-selected-handoff.png?alt=media)

*Acknowledge the handoff after you understand the requested result.*

Select **Mark acknowledged** when you accept responsibility for reviewing the work. This action does not complete the requested work. It records that the handoff reached you.

Use the copy button beside the short handoff reference only when support or another operator needs the full reference.

## Assign an accountable owner

Select **Assign owner** when an item needs one person who is responsible for the result. Choose the saved item, owner, requested result, and due date. Review the effect, then save the assignment.

The **Accountable ownership** table shows the current, scheduled, and prior assignments. A valid new assignment replaces the prior current owner at its effective time. Podigee keeps the earlier assignment in the history.

An individual operator can remain the owner of their own work. You do not need a second person unless a separate review policy requires one.

## Start a discussion

Use a discussion when a saved item needs feedback or a clear decision.

![The current One Podigee discussion form shows Northstar Coffee version 2, the whole-item location, an optional teammate notification, and specific feedback.](https://2032417310-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbqUKO6lljHGzkEAzliPI%2Fuploads%2Fgit-blob-cc9579622170f6e0c78d7c4c718a321dbe1f4e18%2Fdoc-monetization-070-start-discussion.png?alt=media)

*Attach feedback to the saved item and the place that needs attention.*

Complete these fields:

1. Select the **Saved item**.
2. Select the **Location**. You can choose the whole item, a named field, or an audio or video time range.
3. Select a teammate under **Notify a teammate** when a specific person must see the message. The accountable owner is notified automatically.
4. Enter clear feedback that states what must be checked or changed.
5. Select **Start discussion**.

The discussion stays with the selected saved version and location. It does not become a general chat message that loses its product context.

## Reply and close the discussion

![The current One Podigee discussion shows the saved version, the original feedback, reply field, optional teammate notification, and closing controls.](https://2032417310-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbqUKO6lljHGzkEAzliPI%2Fuploads%2Fgit-blob-8bac4a52bfa317227504167dc16740f5adea7e1d%2Fdoc-monetization-070-discussion.png?alt=media)

*Reply in the same thread so the item and decision history stay together.*

Enter a reply, select a teammate if needed, and select **Send reply**. When no further action is needed, enter an optional closing note and select **Mark resolved**.

![The current One Podigee resolved discussion shows the original feedback, the reply, the closing note, and the retained audit details.](https://2032417310-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbqUKO6lljHGzkEAzliPI%2Fuploads%2Fgit-blob-c7585a7342e587ab2fa8ff22b755dff85296e32a%2Fdoc-monetization-070-resolved-discussion.png?alt=media)

*A resolved discussion keeps its messages, result, and audit reference.*

## Work with a newer saved version

If the item changes while a discussion is open, the old discussion stays with the version where it started. Choose one action:

* resolve the discussion when the new version already addresses the feedback;
* carry the feedback to the current version when work is still needed.

When you carry feedback forward, enter what still needs attention. Podigee creates a linked discussion on the current saved version and keeps the connection to the prior version.

## Work with external contributions

An external contribution can create a handoff when a host or partner must provide a recording, document, or decision. The external person receives a limited task link. They do not receive access to the full Monetization workspace.

Use Team inbox to track the handoff and continue the internal work after the contribution arrives. The specialist page for the Campaign or host contribution remains the source for its preparation and approval state.

## Expected result

Each item has a clear owner, handoffs show whether they were seen, and feedback stays with the correct saved version and location. Resolved or carried discussions keep their history for later review.


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