> For the complete documentation index, see [llms.txt](https://docs.podigee.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.podigee.com/help-center/ai-agents/a-long-running-operation-stopped-or-disappeared.md).

# A long-running operation stopped or disappeared

Find, resume, cancel, or safely recover a durable Podigee operation.

A client disconnect does not remove a durable Podigee operation. Use the original operation ID to read the stored state before you start any replacement action.

## Recover the operation

1. Find the `operation_id` in the original tool result or CLI output.
2. Reconnect or reauthorize the same Podigee account if needed.
3. Call `get_operation` with that ID.
4. Read the state, stage, progress, result, error, and retry guidance.
5. Continue polling when the operation is still `queued`, `running`, or `waiting`.
6. Preview `resume_operation` only when the state is `failed_retryable`.
7. Preview `cancel_operation` only when cancellation is allowed and still useful.

Do not start the original action again while its operation may still be active. This can create duplicate work outside the durable operation.

## Expected result

The operation reaches a terminal state, resumes from its checkpoint, or cancels without creating a second operation for the same intent.

## If the operation cannot be found

Confirm that the ID came from the same Podigee account. Send Podigee Support the operation ID, tool name, approximate start time, client name, and sanitized error. Do not send an access token or confirmation value.


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