> For the complete documentation index, see [llms.txt](https://docs.podigee.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.podigee.com/help-center/ai-agents/what-should-i-send-podigee-support.md).

# What should I send Podigee Support?

Collect useful AI-agent troubleshooting evidence without sending credentials or private data.

Send the smallest set of identifiers and sanitized evidence that lets Support find the failed request. Never send a credential or confirmation secret.

## Include these details

* AI client or `pdg` name and version.
* Approximate date and time, with the time zone.
* Tool, prompt, resource, or CLI command name.
* Connected Podigee account ID when it is safe to share with Support.
* Relevant podcast, episode, listener, upload, production, or operation ID.
* Intended outcome and the last completed step.
* Returned state, stage, and retryable flag when present.
* Complete sanitized error code and message.
* Whether the same problem occurs after one clean retry.

## Remove these values

* OAuth access or refresh tokens.
* Personal access tokens.
* Authorization codes and secret query parameters.
* Preview confirmation values.
* Signed upload URLs.
* Private feed URLs, listener passwords, and access tokens.
* Unrelated personal data, customer media, or transcript content.

## Preserve the original evidence

Keep the original operation, upload, or production ID. Do not start duplicate work only to obtain a newer error. If you must redact a value, keep the field name and replace only the secret value.

## Example support summary

```
Client: pdg 1.2.3
Time: 2026-08-06 14:20 UTC
Action: publish_episode
Podcast ID: 42
Episode ID: 314
Operation ID: 123e4567-e89b-12d3-a456-426614174001
State: failed_retryable
Error: [sanitized code and message]
Retry: One resume attempt produced the same error
```

Support can use this evidence without receiving the token or private media.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.podigee.com/help-center/ai-agents/what-should-i-send-podigee-support.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.