> For the complete documentation index, see [llms.txt](https://docs.podigee.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.podigee.com/help-center/podigee-hosting/my-account-could-not-be-created.md).

# My account could not be created

Find out why the Podigee sign-up form rejected your account and what to do next.

Read the message on the sign-up page. Each message has one fix.

{% tabs %}
{% tab title="Classic view" %}

### "We could not register this account, please contact customer support."

An account with this email address already exists.

1. Open the sign-in page and sign in with that address.
2. If you do not know the password, use **Forgot your password?**.
3. If you did not create that account, contact Podigee Support.

### "Your account could not be created!"

A field did not pass the check. Correct the form and select **Start for free** again:

* **First name** and **Last name** are filled in. The first name must not contain a web address.
* **Email** is a valid address that no other Podigee account uses.
* A country is selected. The form asks "Please select your country".
* **Password** has at least 8 characters.

![Create your account form of the classic view with the fields Email, Country, I am..., and Password and the Start for free button](https://3783285060-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FD93i0iLsYAqHLne1NyxS%2Fuploads%2Fgit-blob-bbef0a11ac2344995ef82785c6137a9c991ab1ef%2Fdoc-help-018-classic-signup-form.png?alt=media)

The sign-up form; each field named above must pass the check before Start for free succeeds.

### "Your IP address has been banned to prevent the abuse of our service."

Podigee protects the sign-up form against automated and abusive sign-ups. If you see this message and you think it is a mistake, contact Podigee Support and name the time of your attempt.

### "Sign up is temporarily unavailable"

Sign-up is not available at the moment. Try again later or contact Podigee Support.
{% endtab %}

{% tab title="Podigee workspace" %}

1. Correct the form and select **Create account** again.
2. If the form asks **Choose a country to continue.**, select a country.

What is different:

* The submit button reads **Create account**, not **Start for free**.
* The sign-up form has no name fields. Podigee asks for your name after the sign-up.
* The messages **We could not register this account, please contact customer support.**, **Your account could not be created!**, and **Your IP address has been banned to prevent the abuse of our service.** are the same.
  {% endtab %}
  {% endtabs %}

## Next step

After a successful sign-up, verify your email address. See [I did not receive the verification email](/help-center/podigee-hosting/i-did-not-receive-the-verification-email.md).


---

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