> For the complete documentation index, see [llms.txt](https://docs.podigee.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.podigee.com/help-center/podigee-hosting/why-are-some-analytics-missing.md).

# Why are some analytics missing?

Why analytics show a shorter date range, empty listener insight sections, or a calculation notice.

Your plan sets how far back analytics data is available and which listener insights show data.

{% tabs %}
{% tab title="Classic view" %}

### The date range is shorter than expected

Podigee shows a notice such as "Your plan includes 12 months of analytics history." or "You're seeing the latest 6 months included in your plan." Podigee cuts a date range that starts earlier to the included window. To see older data, select **Upgrade to unlock more history**.

![Podcast analytics in the classic view with the notice Your plan includes 7 days of analytics history and the link Upgrade to unlock more history](https://3783285060-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FD93i0iLsYAqHLne1NyxS%2Fuploads%2Fgit-blob-32a67d59f4f135a71f18997fe908e88cb6d6dfd3%2Fdoc-help-024-classic-history-notice.png?alt=media)

The history notice under the downloads table names the window of the plan.

### A listener insight section is empty

* The listener distribution ("How many listeners have heard at least x episodes?") shows data on Grow and above, or on an older plan that includes it.
* The category and podcast shares ("Which podcast categories listeners of this podcast listen to", "What other podcasts do my listeners hear?") show data on Creator and above, or on an older plan that includes them.
* On other plans the section shows "No data available for the selected time range."

### A notice says the data is being calculated

"Insights are being calculated. Please wait a moment." and "Showing latest available data. A refresh is in progress." are normal. Reload the page later. If you see "Insights are currently unavailable. Please try again later.", wait and try again.

If you read analytics through an AI agent, see the Help Center page [Analytics are missing or the date range is shorter than expected](/help-center/ai-agents/analytics-are-missing-or-the-date-range-is-shorter-than-expected.md).

For the details, see the Documentation pages "Understand analytics history by plan" and "Understand listener insights".
{% endtab %}

{% tab title="Podigee workspace" %}

1. Open **Analytics** and select the podcast. The notice above the numbers names the history that your plan includes, for example **Your plan includes 7 days of analytics history.** or **You're seeing the latest 7 days included in your plan.** To see older data, select **Upgrade to unlock more history**.
2. Select **Listener insights**. On a plan without listener insights, the page shows one panel that names the analytics package with **Compare plans**.

![Listener insights page in the Podigee workspace with the notice Your plan includes 7 days of analytics history and the plan panel with Compare plans](https://3783285060-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FD93i0iLsYAqHLne1NyxS%2Fuploads%2Fgit-blob-3d27f507685d2bdd942a173454084db83d408d7a%2Fdoc-help-024-listener-insights-gate.png?alt=media)

The listener insights page on a plan with a 7-day analytics window.

What is different:

* Listener insights that the plan does not include appear as one panel with **Compare plans**, not as sections that read **No data available for the selected time range.**
  {% endtab %}
  {% endtabs %}


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